Get support for our apps


Need some help using one of Ballard App Craftery’s apps? Please get in touch. The Ballard App Craftery support team can be reached for inquiries at the following address:

And now, by popular request, here are some Frequently Asked Questions!

How do I install your apps?

The Crafty suite is available in the Windows Store. Use the Windows Store icon in your Taskbar, and then search for one of our apps and press “Install” - that’s it!

… and how do I uninstall them?

Parting is such sweet sorrow! Just open your Start menu, and find the Crafty app you want to uninstall in the “All Apps” list. Right-click on it and then click “Uninstall” – that’s it. Isn’t the Windows Store great?

Are your apps free?

Some of them are free. The free apps show ads (that’s how we get paid) and have an optional in-app purchase that permanently disables advertisements.

Our paid apps do not show ads.

How do you make money?

Our free apps show ads - our ad partners pay us for showing advertisements within the app. Sometimes they pay us to show the ad, and sometimes they only pay if you download the app from the ad (or purchase a paid upgrade in the advertised app).

For our paid apps, we don’t show ads (that would be like double dipping). When you pay for our app in the Microsoft Store, Microsoft pays us directly.

If you see anything you don’t like in the ads that run in our apps, please let us know!

Can I send you app suggestions and ideas?

Yes, definitely! We love new ideas :)

What is the meaning of life?

42, of course!